Dermul gets a digital colleaguethat follows up every request.
AI that reads incoming mail, follows up certificates and proposes the next action itself. The team approves.
About the client.
- Client
- Dermul
- Where
- Oostende
- Since
- 1955
- Sector
- Real estate
Agence Dermul sells and rents property and manages buildings as a syndic, in and around Oostende.
Source: dermul.be ↗What we did
We build a digital colleague for the team: a mail agent that links every mail to the right file, a file agent that follows up certificates and deadlines, and proposals that wait for one click approval.
Before: the challenge.
Mails from owners, tenants and contractors in personal inboxes. Certificates and deadlines tracked by hand. Following up depended on who remembered.
What we mapped
Step 1
Mail comes in
Step 2
Someone reads it
Step 3
Searches the file
Step 4
Follows up by hand
Step 5
Reply
What we built, and what runs today.
- ✓A mail agent that links every mail to the right file
- ✓A file agent that follows up certificates and deadlines
- ✓Proposals that wait for one click approval
Today · Dermul
3 waiting- Mail from owner Unit 4B readMatched to file Residence Zeedijklinked
- EPC certificate expires in 21 daysfollow up
- Reminder to contractor draftedWaiting for your approvalapprove
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