Zirox and a labthat runs digital.
Zirox is a construction materials lab in Ruddervoorde that analyses asbestos samples and carries out air measurements. Its founders wanted the best possible customer experience, with a digital platform at its heart. We built one central system the whole company runs on: from the online order and the driver's pickup route to the work of reception, the lab and the managers.
About the client.
- Client
- Zirox
- Where
- Ruddervoorde
- Founded
- 2023
- Sector
- Logistics
A construction materials lab founded by Brecht Van Hecke and Henri Osaer. Zirox analyses asbestos samples and carries out air measurements, including with electron microscopy (SEM), for contractors, asbestos experts, engineering firms and public authorities. The lab is recognised by FOD WASO and accredited by BELAC.
Source: zirox.be ↗What we did
We first mapped out the complete data model and built one central platform on it: a back office, portals for staff and clients, a driver app and a browser extension. Zirox has one fixed contact person with us and can talk to us at any time, so we move fast on urgent matters or new government requirements.
Before: the challenge.
Zirox started in 2023 after a disappointing experience with an existing asbestos lab: it could and had to be done better. A lab has many parties that need to work in step: clients who order analyses, drivers who collect samples, a reception desk, lab technicians and the managers. On top of that come strict rules from OVAM, FOD WASO, VMM and BELAC, among others. Standard platforms quickly hit their limits there, while Zirox wanted to grow fast.
What we built, and what runs today.
- ✓One central platform as the backbone of the company: all processes and transaction data from the different applications come together in it
- ✓A back office where the managers see all financial and operational data
- ✓A personal portal for every employee, from reception to lab technician, with their own tasks according to the guidelines
- ✓An app that gives drivers the most efficient route to collect asbestos samples
- ✓A browser extension that lets clients fill in OVAM forms much faster
- ✓Online ordering and tracking for clients
- ✓A data model mapped out completely in advance, so strict rules and growth never become a brake
Order 2418 · 3 samples
in analysis- Order placed onlineClient · building material, 3 samplesreceived
- Pickup planned in the routeDriver · todayon the way
- Samples registered in the labReception · ready for the lab technicianin analysis
How it went
2023
Zirox founded by Brecht Van Hecke and Henri Osaer
2023
Data model mapped and the central platform started
Within a year
Every process digital, growing with the same team
It all went very fast. We told our story and before we knew it, everything had been neatly translated into a fully digital system! And if something comes up, we simply know it will be fine thanks to Encima, however complex it may be!
“The main reason we chose Encima was the personal approach and the in person intake meeting. While others handled everything online and by email, I felt truly understood in our first conversation. And at Encima you never hit limits as you grow (as with other standard platforms), which let us digitise every process at a fast pace.”
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